Our Refund policy for
Courses & activities
All Booking’s/purchases of Diving Courses and Day Trips are
subject to re-confirmation within one business day after purchase (refund
policy), customers will be fully refunded if the orders cannot be confirmed.
Diving courses and activity deposits cannot be refunded – After courses or activities are booked there are
costs for materials and registrations with PADI, SDI or TDI which we cannot
recover. Other unrecoverable fees include Instructor or Divemaster fees, food
for the boat, staff, and boat joining fee.
- Cancellations of certification Courses for any
reason will incur a penalty of 25% per person, and minus any
transaction fees we paid to payment processors.
- Cancellations received within 14 days of
departure will incur a penalty of 25% per person.
- Cancellations received within 7 days of
departure will incur a penalty of 50% per person.
- Cancellations received within 3 days of
departure will incur a penalty of 100% per person.
- Unused features are non-refundable. No shows forfeit
the entire payment.
Trips require a minimum number of participants to avoid
cancellation. We reserve the right to cancel a schedule trip to fully refund
affected customers although tour companies will make every effort to maintain
the normal operation.
There is 6% (minus any transaction fees we paid to payment
processors) handling fee add-on to the above penalties.
Re-schedule your booking
You are allowed to re-schedule your booking only once during
a period of 6 months. If you need to cancel or re-schedule the course after
these 6 months, the deposit is invalid and you will need to pay a new deposit.
In the event of cancellation once you are in Hurghada and
you have started the course/activities, if you decide to stop
for whatever reason, the amount due needs to be paid in full.
We do let you re-schedule new dates for the cancelled course/activities within
6 months. The total course price doesn’t need to be paid in full but only the
boat fees of the remaining course days.
Equipment & parts
To be eligible for a return, your item must be unused and in
the same condition that you received it. It must also be in the original
packaging and the seal on top of the boxes cannot be broken or opened.
All personalized & customized products bought on globaldivershurghada.com
are exempt from being returned.
All types of goods not bought on globaldivershurghada.com are
exempt from being returned.
To complete your return:
Send an email with a clearly stated refund request to info@globaldivershurghada.com
Hurghada, Red Sea, Egypt
Don’t forget your receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you
an email to notify you that we have received your returned item. We will also
notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and
a credit will automatically be applied to your credit card or original method
of payment.
Late or missing refunds
There is often some processing time before a refund will
appear in your bank statement.
If you’ve checked with your bank and you still have not
received your refund yet, please contact us at info@globaldivershurghada.com
– we’re always happy to help.
Items on sale
Only regular priced items may be refunded, unfortunately,
sale items cannot be refunded.